Help and FAQ


Shipping
How will my purchase be shipped to me?

The artist decides what deliver service to be used, however we usually encourage using DHL, UPS, or FEDEX.

Who decides the shipping amount?

The artist decides the amount to be charged for shipping. For each different artwork, the artist must decide what the international and national shipping charges are going to be.

Billing
How do I pay for the services offered by Myriad?

You can pay with a credit card or through Paypal.

Security
How safe is purchasing through your site?

Purchasing through our site is very safe as it is done through Paypals payment system.

How safe is my account informantion on the site?

All the important account info is encrypted and then stored in our database.

Uploading
How many artworks can I upload?

You can upload as many artworks as you like.

How big can my images be?

We limit the size of uploaded images to 4 Megabytes.
If you need help with uploading your photos please consult our image upload section.

Artworks
Do you accept any digital artwork?

No, we only accept, hand made, original creations.

What happens when one of my artworks is no longer available for sale through Myriad?

It is the artists responsibility to keep their homepage updated, meaning the moment an artwork is unavailable any more, it is their responsibility to remove it from their homepage. If a buyer buys an artwork that is no longer available, we will refund the buyers money and charge the artist a 3% service fee for that.

Selling
How does Myriad Galleries transfer funds to the artist?

Myriad Galleries uses PayPal as our online merchant and therefore the artist has to have a
PayPal account and has to provide us with the same email address as the
one used for their PayPal account. Once the sale is complete and the buyer has received the artwork,
Myriad Galleries will transfer the appropriate funds to the artist via PayPal and their email address.

What are your pricing plans?

Beginner Plan: No Annual or Monthly Fee, and 25% Sales Commission.
Amateur Plan: $50 Annual Fee, and 13% Sales Commision.
Proffesional Plan: $10 month / $55 for 6 months / $100 per year, and 3% Sales Commision.

Buying
What is the process of purchasing an artwork?

In the event that a Buyer is interested in an Artwork, the buyer fills out the required forms, confirming his/her interest in the Artwork. Myriad then contacts the Artist to affirm the availability of the Artwork. Once thats done, the Buyer is informed of the availability and total (including shipping and handling). After receipt of the money, Artist ships the Artwork to the Buyer's specified address providing Myriad with the necessary parcel information; i.e. Name of the Delivery Service (DHL, UPS, FEDEX, etc), and the Parcels tracking number. Having confirmed receipt of the Artwork with the Buyer, Myriad will then transfer the appropriate amount to the Artist.

Does the buyer need to have a PayPal account?

No. PayPal allows our buyers to complete the purchase without joining their program, in other
words buyers can simply purchase the artwork via their credit cards.

Tech Help
Why do I get logged out so often?

For your security, all inactive sessions on our site time out in 30 minutes.
This means that no one can access your account if you leave your computer and forget to logout.

Why do I have trouble logging in?

First make sure you are using the correct username and password.
If you have forgotten your password click here to retrieve it.

However, if you know that your username and password are correct then you need to make sure
that your browser has been set up to accept cookies so that you can use our login system.
Click here to check if your cookies are enabled.


Why do I need to accept cookies and what are they?

Cookies are packets of data sent to your computer and stored on your hard drive when you view
or maneuver around a website with your browser. Cookies remember where you have visited within a site
and play a role in making sure you get the items you want when you shop in an online store.